ALL4U Cleaning Services

We Have All the FAQs to Your Cleaning Needs

1. What is the optimal frequency for booking your cleaning services?

At ALL4U, we embrace the fact that every client has unique cleaning needs. Whether you require a weekly touch-up, post-renovation clean-up, a move-in or move-out cleanse, or a quarterly deep clean, we adjust to your schedule. Remember, we're ALL4U, ready to serve any day, any time!

2. How much does your cleaning service cost?

At ALL4U, we believe in personalized pricing as much as personalized services. The cost hinges on various factors such as the size of your property, frequency of cleaning, and the specific services required. We believe in transparency, and we're happy to provide free quotes. Discuss your specific needs and budget with us to tailor a cleaning program for you.

3. Do you offer a service guarantee?

Absolutely! We stand by the quality of our service with a 24-hour guarantee. If anything included in the quoted service is overlooked, we'll promptly make it right at no extra charge. Be assured, your satisfaction is our priority. Conditions apply.

4. What does your cleaning service include?

Our comprehensive cleaning services leave no corner untouched. We offer dusting, wiping, vacuuming, and other general cleaning tasks. We focus on specific areas including bathrooms and kitchens. If there's a service you require that isn't listed, please don't hesitate to get in touch. Our cleaning experts at ALL4U are equipped to deliver any cleaning service you may need.

5. What are the payment options for your cleaning services?

At ALL4U, we've made paying for our cleaning services as easy as possible for you. We accept various payment methods including credit card, debit card, and online transfers. Once the cleaning service is completed to your satisfaction, we'll send you an invoice via email with a link to make a secure payment. We aim to make this process as seamless and straightforward as possible.

6. How do I alter or cancel my cleaning appointment?

We understand that plans change and we're here to accommodate you. If you need to reschedule or cancel your cleaning appointment, simply reach out to our customer service team via phone or email. We kindly ask that you give us at least 24 hours notice so we can adjust our schedules accordingly.

7. What if something is damaged or broken during the cleaning process?

At ALL4U, we treat your home with the utmost respect. In the unlikely event that something is damaged or broken during the cleaning, we have a comprehensive insurance policy in place. Please report any such incidents to our customer service team within 24 hours of the cleaning session, and we will promptly address the matter. Our goal is to ensure your complete satisfaction and peace of mind.

8. Will the same cleaning team visit each time?

We aim to provide consistent services and understand the comfort of having familiar faces do your cleaning. While we strive to send the same cleaning team to your home each time, there may be instances, such as sick leave or vacation, when this might not be possible. In such cases, rest assured that all our cleaning professionals are equally trained to deliver high-quality cleaning service up to the ALL4U standard.

9. How do you select your cleaning staff?

We pride ourselves on our stringent hiring process at ALL4U. All our cleaning professionals undergo a rigorous selection process, which includes thorough background checks, extensive training programs, and competency tests. Only those meeting our high standards of professionalism, integrity, and excellence join our team. Your safety and satisfaction are our utmost priority.

10. Are you an insured and WorkSafeBC-registered business?

Yes, ALL4U is fully insured and is a registered business under WorkSafeBC. We adhere to all local and national regulations to ensure both our clients and our staff are protected. Our commitment to being a responsible and trustworthy service provider is paramount, and we take every step to demonstrate this in our operations.